Remote Customer Support Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a dedicated Customer Support Representative with over 3 years of experience providing exceptional service through phone, email, and live chat. I have extensive experience handling customer inquiries, order management, warranties, returns, refunds, subscriptions, shipping concerns, and product support while ensuring every interaction is professional and customer-focused.

I am highly organized, detail-oriented, and comfortable using Google Workspace, Microsoft Office, CRM systems, and AI tools such as ChatGPT to improve communication and efficiency. I learn new software quickly, work well independently or as part of a team, and take pride in resolving customer issues with empathy and accuracy.

I am seeking a remote customer support opportunity where I can contribute my experience, strong communication skills, and commitment to delivering outstanding customer experiences while continuing to grow professionally.

Skills & Experience

Skills

Customer Support 2-5 Years

Customer service 2-5 Years

CRM 2-5 Years

Email Support 2-5 Years

Call Handling / Phone Support 2-5 Years

Experience highlights

Sales & Technical Support Representative

Nu Skin Australia / New Zealand · June/2025 – /

Handle 70–100 customer interactions daily via phone, email, and live chat. Assist customers with account inquiries, subscriptions, ADR orders, refunds, replacements, returns, delivery concerns, and technical support. Coordinate with warehouse, courier, finance, and technical teams while maintaining accurate Salesforce CRM records and consistently meeting quality and customer satisfaction KPIs.

Application Support Specialist

EasyPOS Solutions · December/2024 – Present

Provided first-level technical support for Australian business clients through phone, email, and live chat. Troubleshot POS software issues, documented incidents, escalated complex cases, and consistently met response time and quality KPIs.

Seasonal Sales & Customer Service Representative

Extra Space Storage / Life Storage / Storage Express · March/2024 – Present

Managed inbound sales and customer service calls, assisted customers with reservations, rentals, billing, payments, account updates, and move-in support. Achieved high customer satisfaction and sales conversion while resolving customer concerns efficiently

Pizza Hut Deliverit CSR

Pizza Hut Deliverit · February/2022 – Present

Managed 100+ customer calls and order inquiries per shift. Processed orders, modifications, cancellations, and refunds while maintaining high customer satisfaction and productivity in a remote environment.

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