General Virtual Assistant | Social Media Management | Bookkeeping

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I’m a results-driven General Virtual Assistant with 5+ years of BPO experience, specializing in administrative support, customer service, social media management, and QuickBooks bookkeeping.

Trained in AI & Advanced Prompt Engineering, digital communication, time management, client acquisition, proposal writing, and basic graphic design, I bring accuracy, adaptability, and strong attention to detail to every task.

I also have QuickBooks bookkeeping training, covering transaction recording, invoicing, expense tracking, reconciliation, and basic financial reporting.

I don’t just get tasks done—I solve problems, streamline workflows, and help businesses save time. Reliable, proactive, and ready to deliver results.

Skills & Experience

Skills

Customer Service Representative 2-5 Years

Administrative Suoport 2-5 Years

Data Encoding, data entry 1-2 Years

Basic Graphic Design Less than 6 Months

DigiDigital communication Less than 6 Months

Social Media Management Less than 6 Months

AI & Prompt Engineering Less than 6 Months

Bookkeeping Support Less than 6 Months

Experience highlights

Customer Support Associate

Neo Global Solutions Inc. · November/2018 – Present

Managed high-volume inbound/outbound calls, assisting customers with orders, menu selection, and order clarification.
Coordinated with restaurant teams to ensure accurate, timely deliveries and resolved customer concerns using CRM systems.
Handled administrative tasks, including documentation, reporting, scheduling, and customer follow-ups.

Customer Support Specialist

Convergys Inc. · October/2013 – Present

Provided technical and account support, resolving billing, service, and customer complaints efficiently.
Processed payments, returns, exchanges, account updates, and order requests while coordinating with appropriate departments.
Maintained accurate CRM records and provided administrative support for customer accounts and transactions.

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