Customer Success and Operations Assistant

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

I’m Maria, and I have 3 years of experience enhancing the customer journey at a school from onboarding to graduation.

In addition to this, I have a strong background as a client success associate, where I proactively checked in with B2B clients while supporting retail customers.

I thrive in structure and enjoy adapting to dynamic environments where no two days are the same.
Because adjusting to new processes or being a beginner is never something to fear, but stagnation definitely is.

Here are some general examples of services I have provided:
📌 Inbox and Calendar Management
📌 Customer Care (phone, email, social media/messaging, Gorgias)
📌 Tracking and Recording Data
📌 Document Preparation & Light Research
📌 General Canva Graphic Design
📌 Scheduling & Appointment-Setting
📌 Client Success (retention, follow-up and check-in, onboarding)

Skills & Experience

Skills

Office & Administration > Customer Service 2-5 Years

Client Success & Support Less than 6 Months

Administrative & Business Support 2-5 Years

Experience highlights

Client Success Associate

Legacy Accelerated Christian Academy · October/2024 – Present

I was the first point of contact for our partner clinics, and regularly checked in based on their availability, coordinating with dentists and receptionists daily.
I also supported our retail customers, providing over-the-phone tutorials on fitting, molding, and cleaning their splints.

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