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Daniela Miguel S.

VA | Appointment Setter | Customer Service Rep. | Content Moderator

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have experience in virtual assistance and appointment setting, customer service and content moderation. I’ve worked across various industries, including real estate, social media, travel, and hospitality.

I bring extensive experience as a Virtual Assistant and Appointment Setter. In these roles, I’ve successfully handled DM setting and cold calling, lead generation, appointment setting, CRM management, and skip tracing. This also includes conducting outreach to agencies and speaking with decision-makers.

In addition to my appointment setting experience, I’ve also worked as a Customer Service Representative, assisting clients with reservations, cancellations, and travel-related concerns.

Throughout my career, I’ve been recognized for outstanding performance with awards such as “Top VA of the Month” and “Top Performer of the Month.” I take pride in being reliable, results-driven, and committed to delivering high-quality work in every role I take on.

Skills & Experience

Skills

Real Estate > Cold Calling 1-2 Years
Customer service 1-2 Years
Virtual Assistance 1-2 Years
Content Moderation 2-5 Years
DM SETTER 1-2 Years

Experience highlights

Appointment Setter / Cold Caller
Webcore AI · March/2024 – Present
Conducting outreach to agencies, speaking with decision-makers, setting appointments, and logging all activity in the tracking system or CRM.
Acquisitions VA & Cold Caller
Cornerstone Equity Group · March/2024 – Present
Generated and qualified leads through cold calling, analyzed property data, managed CRM updates, scheduled appointments, and followed up with sellers.
Instagram DM Setter
Shinobi Global · August/2024 – Present
Book qualified appointments with interested leads through Instagram DMs, inbound messages, and lead lists.
Content Moderation Analyst
Open Access BPO · January/2022 – Present
Reviewing and moderating content in real time to keep platforms safe by filtering spam, harassment, inappropriate images and videos, profanity, violence, and illegal material.
Customer Service Representative
Teleperformance · August/2021 – Present
Handled travel and hotel reservations, cancellations, and ticketing, resolving customer issues promptly and efficiently.
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