Customer Service Specialist

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Call Center Specialist with 6 years of experience in customer support, technical assistance, and team mentorship.

Skills & Experience

Skills

Customer Support > Technical Support 5-10 Years

Organization Skills 5-10 Years

Customer Support > Customer Service 5-10 Years

Experience highlights

Soluto Technical Expert

Asurion · February/2023 – Present

• Provided expert technical support via phone, email, and chat.
• Diagnosed and resolved hardware, software, and network issues efficiently.
• Escalated unresolved problems to engineering or senior support teams.
• Achieved sales targets while upselling value-added services.

CSR / TSR / Mentor

iQor · February/2021 – Present

• Monitored calls and delivered feedback to ensure compliance with standards.
• Handled customer inquiries related to billing, accounts, and general service concerns. Focuses on providing excellent customer care, building rapport, and ensuring satisfaction.
• Specialized in troubleshooting technical issues, guiding customers through product or system problems and ensuring proper usage of services. Requires deeper technical knowledge.

Sales Advisor / CSR / TSR

Concentrix · July/2019 – Present

• Engaged customers to assess communication needs effectively.
• Promoted mobile plans, broadband packages, and devices to boost sales.
• Achieved sales targets while upselling value-added services.
• Processed contracts, activations, and billing with precision.

Junior High School Teacher

Infant Jesus Montessori Center · May/2017 – Present

• Designed and delivered lessons aligned with curriculum standards.
• Fostered a positive, inclusive, and disciplined classroom environment.
• Evaluated student progress through assignments, tests, and projects

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