Skills
CRM management
2-5 Years
Microsoft Office Suite
2-5 Years
Business Process Improvement
2-5 Years
Process & Workflow Improvement
2-5 Years
Technical Documentation
2-5 Years
- Customer Service
2-5 Years
CRM > Salesforce
2-5 Years
Basic Data Visualization
2-5 Years
JIRA
Less than 6 Months
Design > Graphic Design > Adobe Photoshop>Canva>Web Designing>Figma
1-2 Years
Sales Enablement
1-2 Years
Experience highlights
Business Analyst
Equinix
·
Sep/2024
–
Present
Authored SOPs and designed portal mockups in Figma. Automated reports and migrated to Salesforce CRM. Conducted data analysis for 5000+ users. Resolved 98% of support tickets within 24-hour SLA.
Channel Sales Executive, Data and AI
IBM
·
Jan/2023
–
Present
Managed enterprise and commercial accounts achieving 137% of 2023 sales targets. Conducted product demos and technical enablement sessions. Strengthened relationships through consultative selling.
Chart Retrieval Specialist
Change Healthcare
·
Oct/2023
–
Present
Consolidated patient information from EMR locations via outbound calls and email. Applied HIPAA compliance throughout. Completed documentation according to SOPs.
Customer Service Associate
Amazon
·
Jun/2022
–
Present
Handled inbound calls, chats, and emails resolving customer concerns. Troubleshot login issues, billing inquiries, and gift card errors. Processed refunds and coordinated with logistics teams.
