Virtual Assistant | IT Support Specialist |E-commerce Customer Service Professional | Administrative

Verified

$6/hr

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Outline

Looking for Full-Time work (10 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Virtual Assistant, Customer Support, and Technical Support Specialist with a strong background in administrative assistance, IT operations

Skills & Experience

Skills

Customer Support 5-10 Years

Email Support 2-5 Years

Customer Support ( EMAIL / VOICE) 2-5 Years

Chat & Email Support 2-5 Years

IT Support / Helpdesk Remote Support HR Payroll Administration Billing & Collections CRM & Ticketing Systems Data Entry Virtual Assistant Tasks 1-2 Years

Experience highlights

Sales Development Representative

Amazon Web Services - Freelancer · March/2026 – Present

• Conducted outbound cold calls to prospective attendees and decision-makers to promote and increase participation in Amazon Web Services (AWS) events and programs.
• Engaged with potential participants to identify their interests, business needs, and eligibility for AWS-related events.
• Followed up with leads through phone calls, emails, and other communication channels to maximize attendance and engagement.
• Educated prospects on the value and benefits of AWS solutions, training session

IT Operations

Accenture · October/2024 – Present

• Handling technical issues, resolving IT problems, and providing remote technical assistance to users.
• Have strong communication skills, problem-solving abilities, and a solid understanding of IT products and services.
• Guided customers on how to use products, applications, and services they had purchased, providing clear instructions and troubleshooting support when needed.
• Delivered exceptional customer support through effective communication, problem-solving, and technical expertise

Financial Tech Support

Taskus · February/2021 – Present

• Troubleshooting financial software, applications and machines
• Assisting with account setup, onboarding, and documentation
• Processing transactions, reconciliations, and reporting Ensuring compliance with financial regulations
• Providing training or guidance to clients on fintech tools
• Answering chats, calls, and emails to resolve client inquiries

Customer Service Support

Telus · February/2019 – Present

• Opening, closing, or updating accounts Resetting login credentials or security questions
• Assisting with deposits, withdrawals, transfers
• Investigating unauthorized transactions or fraud Providing statements or transaction histories

Sales Administrative

Sun and Sands LLC · January/2014 – Present

• Assist managers and employees with daily office needs, including managing schedules, organizing meetings, and handling correspondence.
• Prepare reports, presentations, and other documents, ensuring accuracy and timely delivery.
• Manage the inventory of sales materials and promotional items, ensuring they are up to date and readily available for presentations and meetings.
• Act as a point of contact between the sales team and other departments, ensuring alignment and addressing any issues

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