Skills
Chat support
1-2 Years
Account Management
5-10 Years
English
10+ Years
Technical Sales
5-10 Years
MS Office
10+ Years
Customer engagement
2-5 Years
Customer Support > Social Media Moderation > Appointment Setter > Graphics Design > Video Editing > Photo Editing
1-2 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Basic Graphic Design>Canva
1-2 Years
Record Keeping
2-5 Years
Complaint resolution
2-5 Years
Experience highlights
Customer Service – Chat
Charmed Aroma Inc.
·
April/2021
–
Present
Handled customer complaints via chat with appropriate solutions and follow-ups. Maintained records of customer interactions, processed accounts, and filed documents. Followed communication procedures and guidelines.
Customer Experience Team Member
Freelance
·
September/2020
–
Present
Provided remote customer experience support completing 860 hours with 5.0 client rating. Created social media content for Instagram using Canva and Adobe Photoshop. Edited photos and designed graphics following client guidelines.
Technical Sales Engineer
Shimadzu Philippines Corporation
·
May/2011
–
Present
Serviced existing and established new accounts in manufacturing, pharmaceutical, and chemical industries. Organized work schedules, adjusted sales presentations, and submitted daily, weekly, and monthly reports to management.
Technical Services Engineer
Surtec Philippines Incorporated
·
January/2010
–
Present
Evaluated new products and prototypes for automotive parts. Validated incoming materials and determined operational capability. Prepared Process FMEA and Control Plans for new products before pre-launch and mass production.
