Customer Service Associate | Investigations Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced customer support professional. Skilled in email, chat, and phone support, known for clear communication and problem-solving.

Skills & Experience

Skills

Customer Support > Chat Support 2-5 Years

Customer Support > Email Support 2-5 Years

Customer Support > Phone Support > English Speaking 5-10 Years

Office and Administration > Employee Engagement 6 Months to 1 Year

Design > Graphic Design > Canva 2-5 Years

Professional Services > Management Services > Events Management 1-2 Years

Professional Services > Photography 5-10 Years

Onboarding Less than 6 Months

Design > Adobe > Photoshop 5-10 Years

Experience highlights

Investigation Specialist

Amazon Operations Services · March/2024 – /

- Conducts thorough investigations into seller concerns across multiple platform channels, ensuring fair resolutions while maintaining compliance with Amazon policies and industry regulations.
- Applies strategic problem-solving techniques to address complex seller issues, minimizing disruptions and reducing future risks.
Actively contributed as a member of the operations engagement team, promoting employee relations and New Hire Buddy where I mentored.

Senior Process Executive

Cognizant · June/2022 – Present

- Managed comprehensive case documentation, maintaining detailed records to ensure compliance with company standards across various states and territories, enhancing data accessibility and accuracy.
- Mentored junior team members by offering guidance, sharing best practices, and conducting knowledge-sharing sessions to strengthen overall team performance.
- Delivered accurate and prompt responses to client inquiries regarding insurance policies, ensuring exceptional client satisfaction.

Resolution Specialist

Amazon Operations Services · October/2021 – Present

- Handled escalated calls and chats calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Provided regular reports on key performance indicators related to complaint resolutions, identifying opportunities for process improvements or training enhancements where necessary.

Customer Service Associate

Amazon Operations Services · August/2019 – Present

- Supported various workgroups and managed multiple platform services across Amazon's diverse marketplaces, ensuring seamless customer support experiences.
- Resolved customer concerns through email, chat and phone support with professionalism and empathy, ensuring positive outcomes and contributing to improved customer satisfaction metrics.

Customer Service Representative

Sykes (known now as FoundEver) · July/2018 – Present

- Addressed and resolved customer complaints with empathy and active listening, fostering trust and driving increased customer loyalty and repeat business.
- Proactively responded to customer inquiries regarding products, services, and company policies, ensuring clear communication and enhanced customer engagement.

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