Virtual Assistant | Customer Service Representative | Data Entry Clerk | Admin Assistant | SMM

Verified

$7/hr

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Outline

Looking for Full-Time work (10 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I provide professional assistance tailored to every business needs from administrative tasks, customer service, email management, data entry and more.

Skills & Experience

Skills

Office and Administration > Administrative Support 2-5 Years

Customer service 5-10 Years

Data Entry 2-5 Years

Graphic design 1-2 Years

Marketing > Social Media Management 1-2 Years

Video Editing > CapCut and Graphic Design > Canva 1-2 Years

Experience highlights

Administrative Assistant | Customer Service Representative

B2B Digital Solutions · January/2024 – Present

I contributed to both operational and customer-facing aspects as an Admin Assistant and Shopify Store Customer Service Representative. I managed essential tasks, provided administrative support,handled communications,and anticipated team needs to ensure smooth operations. I also directly impacted customer satisfaction by delivering prompt, accurate assistance through phone, email, and live chat. My focus on being attentive, empathetic, and responsive helped create a positive customer experience.

Freelance Virtual Assistant

Freelance · April/2023 – /

-Provide project execution and management services for various clients and projects
-Develop and implement improvement plans based on client feedback and performance metrics.
- Maintain accurate records of completed work
- Tackle urgent client issues that require immediate attention.
-Establish and maintain professional relationships with vendors.
- Experience with cloud-based project management systems.
-Engage with potential clients.

TEAM LEADER

Red Ribbon Bayugan · December/2020 – Present

-Supervised and guided team members ensuring smooth operations and exceptional customer service. Managed a diverse range of administrative tasks.
-Provide coaching and training sessions to enhance team skills and knowledge, fostering professional development.
-Served as the cash custodian, upholding financial integrity and accountability.
-Assisted managers with sales reports, organized files, and maintained cash custody, ensuring accurate financial records.

HEALTHCARE-BILLING & ENROLLMENT ASSOCIATE/CSR

Sutherland Global Services · September/2018 – Present

-Managed inbound calls from healthcare beneficiaries regarding billing and enrollment inquiries, ensuring prompt and accurate resolution.
-Utilized specialized software to access customer accounts and update billing information, improving efficiency and accuracy in data management.
-Demonstrated empathy and professionalism while addressing customer concerns, enhancing overall customer satisfaction and loyalty.
-Achieved and exceeded performance metrics.

HOTEL RECEPTIONIST

BIgdaddy Hotel · February/2016 – Present

-Managed front desk operations, including guest check-in/check-out procedures and inquiries handling.
-Implemented efficient administrative procedures, including managing reservations, handling cash transactions, and maintaining accurate records.
-Handled inquiries and requests promptly, addressing guest needs and resolving issues effectively to enhance customer satisfaction.
-Utilized problem-solving skills to handle conflicts and challenges.

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