Skills
Project Management
5-10 Years
People Management,Operations Manager
5-10 Years
PROCESS IMPROVEMENT (LEAN SIX SIGMA)
1-2 Years
Microsoft Office
10+ Years
Workflow Automation
1-2 Years
Experience highlights
OPERATIONS MANAGER - CLIENT SUCCESS (Project Based role)
Global Choice Solutions
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March/2024
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Present
The year is 2025, I do not have an option for 2025.
In this project-based role, I am responsible for overseeing day-to-day business operations to ensure efficiency, consistency, and alignment with organizational objectives. I contribute to recruitment efforts by assisting in candidate
selection and onboarding processes. I manage payroll processing, ensuring accuracy and timely completion. To support team growth, I conduct regular coaching sessions with virtual assistants.
VIRTUAL ASSISTANT - OPERATIONS MANAGER
Myfreightstaff
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May/2017
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Present
Managed daily logistics operations, including task delegation, performance tracking, and process optimization. Supervised a team of Logistics Coordinators to ensure compliance with company standards and client requirements. Monitored and coordinated shipment activities to ensure timely deliveries and high customer satisfaction. Provided quotations and led price negotiations to support cost-effective logistics solutions.
OPERATIONS MANAGER - CLIENT RELATIONS
Latreia Prime Solutions Inc.
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August/2014
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Present
Oversee daily operations to ensure efficient and high-quality service delivery. Lead Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR) with senior management to align performance with strategic goals. Monitor agent performance and key performance indicators (KPIs), setting clear performance targets to drive accountability and results.
CUSTOMER FINANCE SERVICES SPECIALIST - SPRINT ACCOUNT
AFNI, Inc
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November/2013
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Present
Served as the primary point of contact for customer inquiries related to billing, payments, account balances, and transaction discrepancies. Delivered prompt, courteous support through phone, email, and in-person channels to ensure a positive customer experience.
TECHNICAL SUPPORT ASSOCIATE - XBOX ACCOUNT
Convergys
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September/2010
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Present
Acted as the primary point of contact for customers seeking technical assistance via phone. Listened to customer concerns, accurately diagnosed technical issues, and provided effective troubleshooting steps to ensure timely
resolution.
