Skills
Subject Matter Expert / Technical Support
2-5 Years
Customer Support > Customer Service > Payment Processing and Billing concerns
1-2 Years
Customer Support > Sales Support
1-2 Years
Customer Support > Chat Support
1-2 Years
Video Editing > CapCut
1-2 Years
Google Docs
Less than 6 Months
Canva
Less than 6 Months
Experience highlights
Customer service and billing representative
Convergys
·
April/2021
–
Present
I worked here for a short period as a customer service and billing representative, where I assisted customers with their billing inquiries and provided general customer service support.
Customer service, billing and sales representative
Sutherland Philippines
·
October/2021
–
Present
I worked here for 2 years as a customer service, billing, and sales representative. In this role, I handled customer inquiries regarding their bills, provided customer service support, and also contributed to sales by presenting relevant offers and solutions.
Technical Support Representativce
Teleperformance Philippines
·
February/2017
–
Present
I worked as a technical support representative for Comcast/Xfinity, where I assisted customers with setting up their new cable boxes and provided guidance on troubleshooting and resolving any issues they encountered.
Advanced Escalation Specialist
IBEX Global Philippines
·
October/2017
–
Present
I worked at this company for nearly 4 years, starting as a chat support agent. I then transitioned to a technical support agent role, followed by a promotion to Subject Matter Expert. Afterward, I advanced to the escalations team, where I handled more complex customer issues.
