Skills
Customer Support
2-5 Years
Communication Skills
5-10 Years
Experience highlights
Account advocate coach
Optum Philippines
·
January/2020
–
/
Provides customer and provider support by resolving claims, benefits, and eligibility inquiries with accuracy and empathy. Coaches team members to deliver clear, compliant communication while ensuring efficient claim management and process improvement. Skilled in building trust with healthcare professionals and enhancing overall service quality.
Healthcare CSR
Sutherland Global Services
·
June/2017
–
Present
Handles member and patient inquiries on benefits, billing, claims, and enrollment with accuracy and empathy. Provides clear guidance, resolves account issues, and ensures compliance with healthcare policies while maintaining positive customer relationships
