Skills
Chat support
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
1-2 Years
Customer Support > Phone Support
1-2 Years
Communications
1-2 Years
Coordination
1-2 Years
Social Media Advertising
Less than 6 Months
Accuracy, Attention to Detail and Confidentiality and Data Security
Less than 6 Months
LOSS PREVENTION MANAGEMENT
Less than 6 Months
Customer Support > Claims Handling > Virtual Assistance
1-2 Years
Content Posting
Less than 6 Months
Customer Support Escalation (Phone, Chat & Email) Complex Case Investigation, Quality Assurance & Policy Compliance
1-2 Years
Experience highlights
Social Media Manager & Virtual Assistant
Freelance
·
April/2026
–
Present
Managed social media advertising campaigns, creating, posting, and scheduling targeted ads to maximize audience reach and engagement. Handled administrative operations, maintaining schedule organization and communication workflows.
Customer Support Representative - JD FinishLine Account
Transworld Systems Inc.
·
November/2025
–
Present
Managed high-volume omnichannel customer communications across email and phone. Processed 10 inquiries per hour with 6-minute average handling time. Worked 80 hours weekly during peak operations to maintain team SLA goals.
Customer Service Associate
Amazon
·
September/2022
–
Present
Delivered comprehensive customer support across phone, email, and chat channels. Achieved 96.5% quality score for 4 consecutive weeks. Cross-departmental experience in Loss Prevention and Workforce departments for operational support.
