Skills
Chat/Email Support
1-2 Years
Call Handling
1-2 Years
Sales and Retention
1-2 Years
Google Workspace
6 Months to 1 Year
Microsoft Office
6 Months to 1 Year
Experience highlights
Customer sales and retention
TSA Philippines
·
August/2023
–
/
Worked with the Sales and Retention team, handling customer calls to address concerns, offer solutions, and retain accounts. Focused on understanding customer needs, resolving issues, and promoting services to reduce cancellations and improve satisfaction.
Customer service representative
IBEX Global
·
March/2022
–
Present
Handled inbound, outbound, and email support for Sam’s Club members. Assisted with orders, billing, and membership concerns while ensuring a smooth and professional customer experience. Met performance targets and resolved issues efficiently.
