Customer Service | General Virtual Assistant | Email support

Verified

$8/hr

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Outline

Looking for Full-Time work (9 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Enhancing customer service experiences in my role as a General Virtual Assistant with a specialization in email support, I have a proven track record

Skills & Experience

Skills

Customer Support > Customer Service > Gorgias 1-2 Years

Customer Support > Email Support 2-5 Years

Office and Administration > Email Management 2-5 Years

Customer Support > Ecommerce > Shopify 1-2 Years

Handling Inquiries via Email, SMS, Chat, and Phone 5-10 Years

Experience highlights

Customer Service VA

The Feed · June/2023 – /

Ensuring that athletes and customers are
receiving the needed customer support 24/7.
Managing customers and athletes orders are
delivered and received on schedule.
Reaching out to customers and athletes if
there are discrepancies and delays on their
orders.
Providing feedback and reports weekly to the
Director of Customer Experience to ensure
customer satisfaction.
Assist warehouse operations by ensuring that
all emails and inquiries are answered timely.
Managing customer service an

Sales Team Leader

Everlighten Technologies · July/2022 – Present

Manage and motivate team members to hit
monthly sales quota.
Prepare month-to-date sales data.
Prepare necessary data for the Marketing and
Social Media Team to help improve lead
acquisition.
Prepare sheets and other files for CEO's daily
and weekly review.
Monitored emails and calls of each team
member.
Submit daily leads and sales reports directly
to the CEO.
Helped the company in increasing it’s
revenue for consecutive months.
Perform ad-hoc activities as instructed by
the C

Customer Service Representative/ Technical Support

Qualfon Philippines Inc. · August/2013 – Present

Responsible for ensuring customers'
requests, like transferring a phone number
from one device to another and device
troubleshooting, are handled correctly and
promptly
Resolve existing trouble tickets via phone
and contact network engineers over the
phone or live chat
Responsible for receiving follow-up callbacks
to ensure customer satisfaction and a repeat
of business.
Awarded as one of the “Top 10 Agents” for
2016-2019.

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