Quality Analyst

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With over 9 years of experience in BPO Industry; Professional Agent providing excellent customer service and now promoted Dedicated Quality Analyst.

Skills & Experience

Skills

Customer Support > Active Listening problem solving, healthcare, chat support, emails 5-10 Years

Experience highlights

Technical Support

SYKES · February/2021 – Present

Synergis IT Center, F. Cabahug St, Cebu City, 6000 Cebu
February, 2021 - August , 2021; 6 months of Technical Chat and Voice Support assisting customer in Troubleshooting services like Google Devices (Chromecast)

Quality Analyst

Cognizant · September/2021 – /

Cognizant Technology Solutions Phils., Inc. 11th & 12th Floor Skyrise 4 Tower (W. Geonzon St. Cebu IT Park) Cebu City Cebu
September, 2021 - to present
Healthcare Support Representative
Technical Support Representative

Technical Representative

Concentrix · March/2016 – Present

TGU Tower
I.T. Park Lahug Apas, Cebu City
March, 2016 - January 31; 3 years of Technical Chat Support ; 1 year of Technical Voice Support assisting customers in Troubleshooting services like internet, cable TV and phone service and can answer basic billing questions. I also do product sales.

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