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Mherie Joy A.

Experienced Virtual Assistant | Customer Service & Admin Support

Verified
$10/hr

Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Virtual Assistant skilled in administration,customer service,legal billing, and compliance,delivering accurate and efficient support for teams/clients

Skills & Experience

Skills

Accounting > Accounts Receivable > Billing 2-5 Years
Office and Administration 2-5 Years
Customer Support 2-5 Years
Marketing > Telemarketing > Outbound Calls 2-5 Years
Compliance 2-5 Years

Experience highlights

Team Assistant (General Counsel Office)
Virgin Media-O2 · May/2022 – /
Spearheaded Beacon compliance efforts, managing onboarding and annual training for internal and external personnel across the organization. Collaborated with legal teams on contract administration to ensure full compliance. Executed high-impact events at the O2 Arena, enhancing employee engagement. Streamlined legal billing, purchase orders, and invoicing processes, while providing efficient administrative support to the General Counsel and legal team for seamless departmental operations.
Corporate Receptionist/Workplace Coordinator
ISS Facilities LTD · November/2021 – Present
As a Workplace Coordinator, I managed front-of-house operations, phone lines, calendars, and sensitive documents. I implemented an automated system to track staff volume, coordinated pop-up sales with vendors and customers, conducted research to support projects, and drafted reports and communications, improving efficiency, collaboration, and overall workplace productivity.
Health Care Assistant
Windsor Care Centre, Windsor, Berkshire · February/2021 – Present
Provided compassionate, patient-centered support, assisting with medical needs and maintaining accurate care records. Adapted quickly in stressful situations, collaborating with healthcare professionals and fostering a positive team environment. Built trust with patients, offering emotional support, observing changes in behavior, and assisting with mobility, therapy, and exercises, contributing to recovery, independence, and consistently positive feedback from patients and their families.
Virtual Assistant/ Administrative Assistant
Freelance · August/2020 – /
Provided virtual administrative support to US-based clients, managing emails, calls, calendars, and file organization. Conducted research, created reports, and supported social media to boost engagement and brand awareness. Performed cold calling and appointment setting, streamlined workflows through automation and templates, and improved team communication with project management tools, enhancing productivity and collaboration.
Aupair
Holm Family · July/2018 – Present
Provided live-in childcare to a host family in Norway, managing children’s schedules, homework, extracurricular activities, and daily routines. Built strong relationships with the family, delivering personalized care including dietary and household support. Participated in cultural exchange activities, learning Norwegian culture and language, and fostering a positive, supportive environment for both the children and family.
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