Assistant Property Manager

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

Customer Support & Property Management Professional with 8 years of BPO experience, including 4 years supporting Airbnb and short-term rental operations. Experienced in guest/host support, booking concerns, escalations, listing and calendar management, property operations, troubleshooting, and team coordination. Proficient with Airbnb, Intercom, Aircall, Property Tree, IRE, CMS Inspection Manager, Google Workspace, Microsoft Office, Slack, and Zoom. Detail-oriented, adaptable, organized, and experienced in working remotely.

Skills & Experience

Skills

Manager 1-2 Years

- Customer Service 10+ Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 10+ Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 5-10 Years

CRM > Salesforce 2-5 Years

Escalation Management 5-10 Years

Intercom 2-5 Years

Dispute Resolution 5-10 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Basic Graphic Design>Canva 1-2 Years

Airbnb 2-5 Years

Google Workspace 5-10 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management 2-5 Years

Experience highlights

Assistant Property Manager (Part-Time)

Mayfair Real Estate · January/2024 – Present

Prepared and dispatched lease agreements using Property Tree software. Conducted move-in/move-out inspections. Responded to tenant inquiries and maintained property records.

Senior Case Manager / Escalation & Support Ambassador (Airbnb)

TDCX (PH) Cebu · July/2022 – Present

Managed complex escalations and disputes between international hosts and guests. Assisted with property management, payouts, invoices, and tax inquiries. Investigated platform issues and delivered empathetic resolutions.

Customer Service Representative (Amazon)

Concentrix · November/2021 – Present

Handled inbound customer inquiries regarding products, order tracking, account management, replacements, and refunds. Resolved concerns efficiently.

Technical Support Representative (Google Pixel)

Sykes Asia · September/2019 – Present

Provided advanced technical troubleshooting for Google Pixel devices, including setup, account recovery, and hardware/software diagnostics.

Customer Service / Technical Support Representative

The Results Companies · September/2016 – Present

Handled multiple support cases involving network troubleshooting, router configuration, billing, and connectivity issues. Identified root causes and provided technical guidance.

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