Virtual Assistant

Verified

$6/hr

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Outline

Looking for Part-Time work (4 hours/day) at $6/hour

Associate Degree

English proficiency Conversational

Professional Summary

I used to work in a call center industry for 4 years, my last position was as a Fraud Analyst from one of US Bank. I
started as a customer service representative. I am well-versed in resolving customer complaints regarding
phone number transfer, reservations, and activations of the service as quickly as possible. Then I became a
fraud analyst for six months. I focused on identity fraud, intending to reduce the company's fraud losses by
verifying the transaction and identity of the caller. I do perform inbound and outbound phone calls from our
clients. And I am currently working as Virtual Professional in a Real Estate Company from US for 3 years.

Skills & Experience

Skills

Customer Support > Active Listening 2-5 Years

Office and Administration > Data Entry 2-5 Years

virtual assistant 2-5 Years

Fraud Analyst Less than 6 Months

Database Management 2-5 Years

Experience highlights

Virtual Assistant

MyOutDesk · March/2022 – /

Email Management
Offer Request Submission
Data Entry
Agent Assessment
Media Certification

R E L E V A N T T R A I N I N G
• Buyer and seller real estate practices including documentation per transaction type.
• MLS property search and listing process including legal property description requirements
• Transaction Coordination timeline, pertinent documents required for sale and escrow
• Blog research and writing
• Maintaining real estate social media accounts

Customer service representative

Concentrix · July/2021 – Present

Verifying of transaction and identity of the caller by doing step by step verification process.
Closing credit card accounts that was made by a Fraudster.
Removing the block on customers credit card once proven that it is not a fraud.

Customer Care Specialist

Intercontinental Hotels Group · February/2019 – Present

Membership club account enrollment
Points inquiry and reversal for existing member
Points & Points and Cash reservation for existing member
Promotion Inquiry
Booking hotel reservations

Customer Service Representative

Startek Ph · June/2017 – Present

Telephone number transfer request
Calling customer if : Account number & Pin is needed, Telephone number is disconnected, and
telephone number has a pending order to be transfer to other carrier.
Setting technician appointment if customer can't install the service
Doing inbound and outbound phone calls

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