CSR/Virtual Assistant

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Conversational

Professional Summary

Over 4 years of experience in the BPO industry. Skilled in communication, multitasking, administrative tasks, and more.

Skills & Experience

Skills

Above average typing skills and speed. 2-5 Years

Customer Support > Active Listening, customer service 2-5 Years

Office and Administration > Administrative Support 6 Months to 1 Year

General Virtual Assistant Less than 6 Months

Experience highlights

Credentialing Analyst

TTEC · April/2024 – Present

I review and verify professional qualifications. I confirm licenses, education, and documents for compliance. I maintain accurate records and support smooth credentialing processes for the organization.

Customer Service Representative

Transcom · August/2023 – Present

-Assist customers with billing and payment inquiries
-Manage account change requests and discuss
promotional offers

Technical Support Representative

iQor · September/2022 – Present

-Resolve customer complaints and issues, ensuring
customer satisfaction
-Participate in training sessions to stay updated on
product knowledge and customer service techniques

Customer Support Representative

Teleperformance · October/2021 – Present

-Rebook flights for clients through airline ticketing system.
-Communicate to hotels, airlines, and rental car companies
to negotiate and resolve customers' concerns with their
reservations

Customer Service Representative

Panasiatic Solutions · September/2020 – Present

Handle escalation calls from customers requiring higher level assistance.
Provide product and service information to customers

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