Accounts Receivables/Collections/Debt Revovery

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Customer Success, Collections, and Administrative Support professional with 14 years of BPO and remote work experience, including 9 years handling US, Australian, and international accounts.

Skilled in client communication, account management, customer service, collections, CRM tools, and administrative support. I have experience managing customer concerns, resolving escalations, coordinating with clients and vendors, and maintaining accurate records.

With a strong background in leadership and operations, I am detail-oriented, adaptable, and committed to providing reliable support that helps businesses improve efficiency and customer experience.

Skills & Experience

Skills

Customer Support ( EMAIL / VOICE) 10+ Years

Debt Collection & Recovery 10+ Years

Leadership , Time Management, Problem Solving, Customer Service Excellence, Administrative Efficiency 2-5 Years

CRM (Customer Relationship Management) 5-10 Years

Property Management 6 Months to 1 Year

Experience highlights

Assistant Client Success Manager

Property Management · January/2026 – /

Serve as the main contact for property owners, tenants, and vendors, ensuring timely communication and support.
Coordinate maintenance requests, work orders, and vendor scheduling.
Manage client records, lease administration, tenant onboarding, and property updates.
Resolve customer concerns while supporting daily administrative tasks, reporting, and documentation.

Banker

Wells Fargo International · June/2024 – Present

Work to prevent vehicle repossession by guiding customers toward feasible recovery options.
Ensure compliance with bank policies, FDCPA regulations, and internal quality standards during all customer interactions.
Conduct account assessments to determine eligibility for programs that can help bring accounts current.
Perform skip tracing using tools such as LexisNexis, and Experian, Innovis to locate customers or update contact information.

Credit Controller

KMC Mag Solutions · July/2023 – Present

Guided customers on loan obligations and consequences of
delinquency.
Maintained accurate loan records and arrangement suitables
repayment solutions.
Identifies reasons for delinquency and offers programs to help bring
accounts current.
Lead and delivered weekly performance reports to clients with
actions steps for improvement.

Collections Team Leader

Tata Consultancy Services · January/2020 – Present

Supervised 15 FTEs managing delinquent portfolios for telco
accounts.
Monitored team and individual KPIs, ensuring compliance and
targets are met.
Provided coaching, training, and feedback to boost agent
performance.
Handled escalated customer issues, disputes, and complex
collection cases.
Analyzed reports and account trends to recommend process
improvements.
Prepared regular performance data and update for upper
management.

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