Virtual Assistant

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi, I’m Ivan! I’m a Virtual Assistant and Customer Support Professional with over 6 years of experience working with U.S.-based clients and fast-paced teams.

I can help with administrative tasks, email and calendar management, data entry, customer support, follow-ups, account research, scheduling, and day-to-day coordination. I also have experience handling billing and collection accounts, communicating with customers, and working with internal teams to resolve concerns.

I’m comfortable using HubSpot, Zendesk, Google Workspace, Microsoft Office, Slack, QuickBooks Online, Kustomer, and other CRM tools. I’m also quick to learn new systems and adapt to different workflows.

I’m organized, detail-oriented, reliable, and easy to work with. I take my responsibilities seriously and always make sure tasks are completed accurately and on time.

If you’re looking for someone who can provide dependable support and help keep your daily operations organized, I’d be happy to work with you.

Skills & Experience

Skills

Customer Serve & Client Support 5-10 Years

Account Executive > Microsoft 365 5-10 Years

Writing 1-2 Years

CRM management 2-5 Years

~Data Entry 2-5 Years

● Project Management 2-5 Years

Chat Support > Social Media Management 2-5 Years

Hubspot 2-5 Years

Basic Graphic Design>Canva 2-5 Years

Accounting > Accounts Payable > Accounts Receivable > Billing 2-5 Years

Google Workspace 5-10 Years

Ticket Management 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 1-2 Years

Design > Canva Graphic Design > Video Editing Less than 6 Months

Customer Service>Sales 2-5 Years

Experience highlights

Virtual Assistant

CompuGroup Medical · January/2022 – Present

Managed email, calendars, scheduling, data entry, document formatting. Handled outreach to hospitals/practices. Designed graphics using Canva. Collected $650K+ in debt from 1000+ facilities.

Customer Service Representative

TeleTech · March/2018 – Present

Top agent with high NPS scores earning Challenger bonus. Managed customer queries, sales, billing, tech issues. Collected outstanding balances. Managed social media accounts and content creation.

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