Virtual Assistant

Verified

$10/hr

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Outline

Looking for Part-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a dedicated and results‑oriented professional with over 10 years of experience in leadership, customer service, and team management. Skilled in supervising and mentoring teams, I excel at organizing schedules, managing communications, and producing detailed reports for performance tracking. My background includes handling escalations, providing client solutions, and training new hires to ensure operational efficiency. As a Virtual Assistant, I bring strong organizational skills, time management, and analytical reporting expertise to support business operations. I am adept at email and calendar management, customer support, data entry, and process improvement. With proven ability to resolve conflicts and streamline workflows, I deliver reliable, efficient, and professional assistance that helps businesses achieve their goals while maintaining excellent client satisfaction.

Skills & Experience

Skills

customer service representative 10+ Years

Problem solving skill 10+ Years

Leadership and Management Skills 2-5 Years

Microsoft excel proficient 2-5 Years

Experience highlights

Team Leader

Realpage Philippines Inc. · August/2021 – /

• Supervise a team of 14 agents, ensuring high performance and adherence to company standards.
• Provide coaching and feedback to agents, facilitating their professional development and performance improvement.
• Conduct monthly team meetings to discuss goals, performance metrics, and address any team concerns.
• Consolidate and tabulate sales reports, ensuring accuracy and timely submission.
• Prepare daily and end-of-month payment reports for over-the-phone transactions.
• Generate daily and e

Team Lead Apprentice

Realpage Philippines Inc. · January/2021 – /

• Supervised a team of 8 agents, ensuring adherence to company policies and performance standards.
• Provided coaching and feedback to agents, supporting their professional growth and improving their performance.
• Conducted monthly team meetings to review performance metrics, set goals, and address any team concerns.

Customer Care Associate

Realpage Philippines Inc. · November/2016 – /

• Ensured customer satisfaction by providing exemplary customer service and addressing inquiries promptly.
• Maintained integrity and professionalism in all interactions, ensuring conversations met quality standards.

Resolution Specialist – Tier 2 Escalations

SITEL(FOUNDEVER) · August/2015 – Present

• Handled level 2 escalation calls, addressing complex customer issues professionally and efficiently.
• Resolved customer concerns, providing assurance and ensuring a satisfactory resolution to their issues.

Sales Validation Team Lead

SITEL(FOUNDEVER) · March/2015 – Present

• Oversaw the validation of sales and saves calls, ensuring accuracy and compliance with company standards.
• Reported daily sales and saves metrics to clients, managers, and supervisors, providing clear and actionable insights.
• Prepared and sent month-end reports, including Final Sales and Saves, Final Incentives amounts, and Fallout Reports.
• Handled data backtracking requests from clients, ensuring timely and accurate responses.
• Conducted sales training for newly hired associates, enhanc

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