Medical Admin, Customer Support & E-Commerce Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

Behind every smooth operation is someone who cares about the details, the people, and the results. That’s where I come in!

I’m a versatile Virtual Assistant with 3 years of experience in healthcare administration, patient coordination, customer support, and e-commerce operations. From helping patients navigate insurance and appointments to managing orders and resolving customer concerns, I bring empathy, organization, and a problem-solving mindset to every task. I’m a quick learner who takes initiative, adapts to new tools, and values building trust through reliable service.

My goal? To make your day easier, your operations smoother, and your customers feel valued.

Skills & Experience

Skills

Appointment scheduling 1-2 Years

Insurance Verification (Benefits and Eligibility) 6 Months to 1 Year

Customer & Administrative Support 2-5 Years

Logistics & export coordination Shipping documentation Order processing Customer support CRM tools Attention to detail Time management Problem-solving 1-2 Years

Prior Autorization, Scheduling & calendar management, Data entry management, EHR/EMR Documentation, Patient intake & Documentation 6 Months to 1 Year

Health Insurance Claims Specialist > Insurance Verification 1-2 Years

~Data Entry 2-5 Years

- Customer Service 2-5 Years

CRM > Salesforce 2-5 Years

Counseling 1-2 Years

Medical Records Management 2-5 Years

Marketing > Order Management 2-5 Years

Claims Inventory Management 1-2 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 1-2 Years

*Administrative Support - 2-5 Years

Experience highlights

Insurance Verification & Benefits Specialist

Concentrix PH · May/2025 – Present

Verified member eligibility and policy coverage across commercial payer portals with 98% first-pass clearance. Counseled patients on coverage details and cost estimates. Managed appointment calendars increasing utilization by 25%.

Virtual Operations Specialist

Azpired INC. · December/2022 – Present

Resolved 30+ daily order discrepancies reducing customer wait times by 25%. Managed backend order flow and shipments. Verified SKU and payment data with 99.8% accuracy using Salesforce and SAP.

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