E-Commerce Specialist | Shopify & Customer Support Expert

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Native

Professional Summary

I'm Kris and I'm an E-Commerce Expert, specializing in Shopify and Customer Support Experience. I am passionate about helping businesses grow to their full potential, and I always aim to find the most efficient way to achieve a goal.

What I can offer:
4+ Years of Expertise in E-Commerce
Stellar Customer Service and Shopify Proficiency
SOPs, Playbook/s, Macros, and Internal Processes to Streamline Operations
Guaranteed Customer Satisfaction

Other skills:
Etsy Shop Management
Social Media Management
Adobe Photoshop and Canva
Email Marketing
Web Content Writer

If you're ready to scale your business, I'd love to chat!

Skills & Experience

Skills

Customer Support 2-5 Years

Customer Support > Etsy 2-5 Years

Shopify 2-5 Years

Canva 2-5 Years

Adobe Photoshop 2-5 Years

Social Media Management 2-5 Years

Experience highlights

Operations and Customer Experience Lead

Self-Employed Virtual Assistant · March/2026 – Present

Led customer support team of 2, developed SOP playbook for operations and customer support, conducted team performance audits, created spreadsheets to monitor returns, refunds, and order fulfillment.

Social Media and Web Content Manager

Self-Employed Virtual Assistant · June/2023 – Present

Developed monthly social media calendars across 5 platforms, produced 150+ social media posts and 50+ blog posts for engagement and lead generation using Canva and ChatGPT.

CRM and Email Marketing Support

Self-Employed Virtual Assistant · October/2023 – Present

Executed 150+ targeted marketing emails for different audience segments, coordinated with marketing team on campaigns, produced daily statistical reports maintaining data integrity.

Operations and Customer Support

Self-Employed Virtual Assistant · October/2022 – Present

Facilitated operations for multiple Etsy and Shopify stores, edited 100+ product listings, handled customer emails professionally, coordinated with suppliers for replacements and order monitoring.

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