Real Estate Underwriter / Virtual Assistant

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Conversational

Professional Summary

Versatile and results-driven professional with more than 10 years of experience in customer service, real estate, and virtual assistance.

Skills & Experience

Skills

Customer Service & Client Relations 5-10 Years

Real Estate Underwriting 2-5 Years

Virtual Assistance & Administrative Support 2-5 Years

Leadership & Team Management 2-5 Years

Quality Assurance & Process Improvement 2-5 Years

Experience highlights

Real Estate Underwriter

Home Offer Heroes - Remote · February/2022 – /

• Performed property underwriting and appraisal analyses for residential transactions.
• Delivered accurate property evaluations improving pricing consistency by 15%.
• Coordinated with acquisition teams to ensure data accuracy and valuation integrity.

Level 2 Support – Escalation

PayPal Philippines Inc. · September/2019 – Present

• Resolved high-level customer escalations across multiple global regions.
• Maintained exemplary customer satisfaction scores (CSAT 95%+) and QA compliance.
• Partnered with internal teams to improve escalation handling processes.

Team Leader / QA Analyst / Chat Support / Call Director

Conduent Philippines · July/2015 – Present

• Managed daily team operations, ensuring consistent KPI achievement.
• Conducted QA audits, coaching sessions, and performance evaluations.
• Delivered workflow optimization that improved turnaround time and quality.

Customer Service Representative

Teleperformance · May/2014 – Present

• Handled billing inquiries, technical support, and customer retention calls.
• Maintained above-target accuracy and satisfaction scores.

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