I am a Virtual Assistant and BPO professional with over four years of experience in customer support, administrative assistance, e-commerce operations, and digital marketing. I have experience handling customer concerns through Voice, Chat, and Email, managing accounts, processing requests, maintaining records, conducting follow-ups, and resolving issues. My skills include social media management, content creation, graphic design, video editing, data entry, research, and documentation. I have worked closely with business founders, supporting daily operations, creating marketing materials, managing digital platforms, and improving customer engagement. I am proficient in digital tools and AI-assisted applications to improve productivity and streamline tasks. I am proactive, resourceful, detail-oriented, and adaptable, with strong communication and problem-solving skills. I work independently, manage multiple priorities, and take ownership of my responsibilities.
