Skills
Customer Service Representative
2-5 Years
Management
Less than 6 Months
Account Management
Less than 6 Months
Vendor Management
Less than 6 Months
Coordination
Less than 6 Months
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
- Customer Service
5-10 Years
Problem Resolution
5-10 Years
Escalation
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Onboarding & Training
2-5 Years
Billing & Invoicing
1-2 Years
Experience highlights
Account Executive / Customer Service & Dispatch
EnfraUSA Solutions, Inc.
·
May/2024
–
/
Coordinated commercial facilities maintenance work orders including HVAC, plumbing, electrical services and general construction maintenance. Dispatched field technicians and vendors for scheduled and urgent repairs while monitoring progress and service requirements.
Customer Service Representative
iBEX Philippines
·
June/2022
–
Present
Resolved billing discrepancies and technical concerns. Processed high-volume retail orders. De-escalated complaints and supported customer retention. Served as SME for new-hire onboarding and product knowledge.
Customer Service Representative
24/ Philippines
·
August/2021
–
Present
Assisted customers with order processing, payment failures, and account troubleshooting. Handled inbound/outbound interactions with focus on first-contact resolution and maintained professional standards.
Virtual Customer Service Representative - Telehealth Proctoring
Telehealth Provider
·
December/2021
–
Present
Guided customers through remote COVID-19 test procedures. Maintained patient confidentiality and documented customer information and testing outcomes accurately per protocols.
