Skills
A/R follow up, Denial Management, Prior Authorization, Insurance Verification, Claims submission, Data entry, Medical Billing software
5-10 Years
Medical / Healthcare Administration
2-5 Years
Experience highlights
Admin Assistant / Appointment Setter / Patient Care
Quality Footcare / Curalta Foot and Ankle
·
September/2021
–
/
•Securing appointments for patients.
•Hitting appointment setting goals.
•Cold calling / contact patients. Fielding incoming calls.
•Ensuring patient’s satisfaction
•Building knowledge of the company’s products and services
•Maintaining accurate patient’s records.
•Calling current patients to reschedule appointments.
•Data Entry.
•Making sure patients are eligible by checking insurance policy/benefits and eligibility using different insurance portals.
Account Receivable
Clinic Anywhere
·
November/2017
–
Present
•Following HIPPA Rules
•Responsible for both billing and medical coding
•Responsible for submitting medical claims to insurance companies and payers such as Medicare and Medicaid.
•Translates a provider's diagnosis and treatment of a patient from a medical record file into codes which are processed by the patient's insurance company
•Research codes, interpret patient charts and use specialized medical coding software to assign the proper codes
•Doing a follow up call with the insurance company
Customer Service Representative
TeleTech
·
February/2011
–
Present
•Manage large amounts of inbound and outbound calls in a timely manner.
•Identify customers’ needs, clarify information, research every issue, and
provide solutions and/or alternatives.
•Build sustainable relationships and engage customers by taking the extra mile.
•Frequently attend educational seminars to improve knowledge and performance level.
•Meet personal/team qualitative and quantitative targets.
•Build sustainable relationships and trust with customer’s account through open and in