Skills
Customer Support > Chat Support
2-5 Years
Customer Support > Sales Support > Account Retention
Less than 6 Months
Cold-calling > Appointment Setting
2-5 Years
Customer Service Representative > Communication > Typing skills > Computer Literate > Adaptability
2-5 Years
Customer Support > Ecommerce > Amazon? chat
2-5 Years
Experience highlights
Sales Representative
Home aglow Careers
·
December/2023
–
Present
• Initiate outreach through calls, email, chat, and ads to potential customers.
• Present Home glow's service model, pricing, and membership offers.
• Handle objections, clarify membership or cancellation terms, and close sales.
• Onboard new customers and support them through account activation.
• Record interactions and sales in CRM systems.
Appointment Setter
Startup Careers
·
September/2022
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Present
• Make outbound calls, send emails, and follow up on leads to schedule appointments
for sales representatives.
• Manage and update the CRM system with accurate and timely information.
• Qualify leads based on provided criteria and identify decision-makers.
• Follow communication scripts and adapt to customer responses as needed.
• Maintain a positive and professional demeanor in all interactions.
• Achieve daily, weekly, and monthly quotas for calls and appointments set.
• Coordinate with sales
Senior process executive
Infosys BPM Limited
·
January/2021
–
Present
• The role would also entail conducting quality check and quality analysis programs,
knowledge management based on inputs from different stakeholders, participation in
ideation and reengineering of client processes and training on the same.
Process Executive
Cognizant Technology Solutions Philippines Inc.
·
November/2021
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Present
• Process executives manage all business processes of an organization. They take care of
the company's objectives and expansion initiatives.
Fraud Analyst II
TELUS International Company
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May/2021
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Present
• Our responsibilities are to monitor bank accounts, financial transactions,
accounting paperwork, and other financial documents and analyze the data to
identify any potentially fraudulent activity.