Skills
Customer service
2-5 Years
Data Entry
2-5 Years
Zendesk
1-2 Years
Email Support
1-2 Years
Pipedrive
1-2 Years
Experience highlights
CRM and Marketing Specialist
Vegware HK
·
May/2025
–
Present
Customer Service Representative
VXI
·
May/2022
–
Present
Provided customer support via phone, chat, and email.
Resolved billing, account, product, and technical inquiries.
Used Zendesk and internal support systems to manage customer cases.
Maintained accurate documentation and delivered excellent customer service.
Email and Chat Support
Flatworld Solution Philippines
·
December/2020
–
Present
Executive and Social Media Assistant
L7 Pictures
·
September/2002
–
Present
Managed Pipedrive CRM, including pipelines, contacts, deals, and automation.
Planned and executed marketing campaigns to generate leads and support sales growth.
Managed Pipedrive email campaigns and tracked campaign performance.
Collaborated with the sales team to improve customer engagement and conversion.
Provided customer support by responding to inquiries and maintaining client relationships.
Analyzed marketing and sales data to identify opportunities for process improvement.