Skills
CUSTOMER SERVICE ASSOCIATE FOR TRAVEL RESERVATIONS(HOTEL,CAR,FLIGHTS)
2-5 Years
Technical Support, Cold Calling, Lead Qualifier, Telemarketing, Appointment Setting. Sales and Marketing, Virtual Assistance, Customer Service
1-2 Years
Experience highlights
Real Estate Virtual Assistant
The VA Hub
·
January/2024
–
/
Cold Calling: Initiating contact with potential clients to generate leads and schedule appointments.
CRM Management: Utilizing customer relationships management software to organize client data, track interactions and schedule follow-ups.
Dialer Management: Overseeing the efficient use of dialing software, optimizing call lists and monitoring call metrics to enhance productivity and maximize results in outbound
calling campaigns.
Sales Trainer
Teleperformance Davao
·
September/2017
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Present
Delivered training sessions on a broad range of topics, integrating audio-visual presentations and training materials. Successfully rolled out training projects for Sales LOBs to improve agents KPI performance. Documented participant attendance, engagement and progress.
Sales Representative
Teleperformance Davao
·
December/2016
–
Present
Proactively interacts with customers to recommend products that best suit their wants, interests and needs. Handled all customer inquiries with professionalism and care.
Duty Cashier
Venetian Macau Limited
·
August/2010
–
Present
Troubleshoot and escalate issues with the cash register and other equipments. Maintain schedule for cashiers and ensure coverage during all shifts.
