Skills
Customer Support > Chat Support > Email > Outbound sales > Inbound sales
2-5 Years
Sales Representative > Customer Support > Chat Support
2-5 Years
Customer Support > Chat Support > Email
2-5 Years
Payroll Specialist
1-2 Years
Coaching > Training and Development
1-2 Years
General Virtual Assistant
6 Months to 1 Year
Customer Support > Inbound / Outbound
Less than 6 Months
Experience highlights
Virtual Assistant - Data Entry
DHD Consulting
·
April/2024
–
Present
- Approved advertisement claims ensuring accuracy and proper documentation.
- Conducted quality audits on sales programs, verifying compliance with matrices and receipts.
- Reviewed and approved sales program claims from multiple dealers and distributors, ensuring accuracy, compliance with US regional matrices, and proper validation of uploaded receipts.
- Streamlined claim review processes, reducing errors and improving turnaround time.
Payroll Specialist
Accenture Inc
·
September/2021
–
Present
- Processed payroll adjustments with strict accuracy and compliance to policies. - Handled payroll discrepancies via Outlook communication and generated ad hoc reports. - Maintained payroll data integrity across Oracle and Citrix platforms.
Customer Service Representative |SME
Accenture Inc
·
October/2019
–
Present
- Delivered high-quality customer support via chat, email, and calls; exceeded KPIs (Quality, CSAT, AHT). - Trained and mentored new agents, improving onboarding efficiency and team performance. - Supported process definition, created training materials, and assisted in policy documentation. - Awards: Top Performer Q1 2020, AGILA Award (Execute with Agility), Top Performer Q1 2021.
