Skills
Customer Support
2-5 Years
Experience highlights
Senior Customer Relations Officer
Toyota San Jose del Monte
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February/2020
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Present
Implemented a customer feedback system that increased customer satisfaction scores by 25% within one year, aligning with Toyota Motor Philippines’ Kaizen principles and enhancing overall service quality.
Resolved high-level customer escalations with a 98% resolution rate, earning recognition from senior management for upholding brand reputation and maintaining long-term customer loyalty in a highly competitive automotive market.
Bank Teller
Gateway Rural Bank, Inc.
·
April/2018
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Present
Accurately processed over 100 daily financial transactions with zero discrepancies for six consecutive months, demonstrating a strong commitment to operational excellence and compliance with Gatebank’s banking standards.Recognized for delivering exceptional customer service by consistently meeting client needs promptly and professionally, contributing to a 15% increase in customer satisfaction ratings at the branch.
Sales Consultant
Wilcon Builders Depot, Inc.
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April/2017
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Present
Consistently exceeded monthly sales targets by up to 20% through proactive customer engagement and in- depth product knowledge, contributing to increased revenue and store performance at Wilcon Builders Depot Inc.Built strong client relationships by providing tailored solutions for home improvement needs, resulting in a high rate of repeat business and recognition as one of the top-performing sales representatives in the branch.
