Skills
Customer Support > Email Support
2-5 Years
Customer Support > Phone Support > English Speaking
2-5 Years
Office and Administration > Creative Problem Solving
2-5 Years
Office and Administration > Data Entry
1-2 Years
Experience highlights
Product Support Specialist (Tier II Support)
Bloom Inc.
·
May/2024
–
/
Provided advanced technical support for Gabb Wireless phones and smartwatches via calls, chats, and emails. Diagnosed and resolved complex hardware, software, and connectivity issues. Handled escalated cases from Tier 1, processed billing requests, refunds, and service cancellations. Collaborated with internal teams to identify product issues, report bugs, and enhance user experience. Known for delivering clear, empathetic support and maintaining high customer satisfaction.
Appointment Setter/Installation Coordinator
Rain Global
·
October/2023
–
Present
Reviewed and audited solar installation photos to ensure documentation met partner standards, including Tesla and SolarEdge requirements. Verified photo accuracy, clarity, and compliance before submission to project stakeholders. Worked closely with installation teams to request corrections and ensure timely processing of project files.
Compliance Specialist
PSG Global Solutions
·
September/2021
–
Present
Reviewed and verified employment and credential documentation to ensure candidates met client compliance requirements. Collaborated with recruiters and hiring teams to resolve discrepancies and ensure timely onboarding. Maintained accuracy and confidentiality while managing a high volume of records in a fast-paced, deadline-driven environment.
