Remote Chat Support / Billing Specialist / Cold Caller / Appointment Setter

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

High School Diploma

English proficiency Conversational

Professional Summary

Dedicated and results-driven customer service and sales professional with over 7 years of experience supporting global brands, including IHG Hotels & Resorts, Hilton, and AT&T. Proven expertise in multi-channel customer support (calls, chats, and emails), billing inquiries, inbound/outbound telesales, and appointment/reservation setting.

Highly skilled in CRM management, active listening, and turning inquiries into confirmed conversions while maintaining exceptional customer satisfaction. Whether you need a reliable remote chat support specialist, an expert billing handler, or a persuasive cold caller and appointment setter, I bring strong problem-solving abilities, adaptability, and a commitment to exceeding performance targets.

Skills & Experience

Skills

CRM (Customer Relationship Management) 5-10 Years

Customer Service Representative 5-10 Years

Billing & Account Management 5-10 Years

Sales & Communication Skills 2-5 Years

Communication 5-10 Years

Active Listening 5-10 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

- Customer Service 5-10 Years

Escalation 2-5 Years

development 1-2 Years

Accounting > Accounts Payable > Accounts Receivable > Billing 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Customer Service>Sales 2-5 Years

Experience highlights

Reservation Sales Specialist

IHG Hotels and Resorts · October/2025 – /

Handle inbound and outbound reservation inquiries via phone.
Convert reservation inquiries into confirmed bookings using effective sales techniques
Promote IHG brands, loyalty programs (IHG One Rewards), room types, packages, and hotel amenities
Upsell room upgrades, extended stays, and ancillary services to maximize revenue
Provide accurate information on rates, availability, policies, and promotions
Process reservations, modifications, and cancellations accurately in reservation systems

Customer Service Representative (Retail Account)

Foundever Philippines Inc · August/2022 – Present

Assisted customers with orders, returns, and account issues. Resolved complaints timely and satisfactorily. Processed orders, handled returns/exchanges, and maintained high product knowledge.

CSR/Subject Matter Expert (SME)/Tier 2 Escalation

AT&T ISM Sitel Corp · October/2018 – Present

Provided comprehensive customer support for phone plans, internet, and TV services. Handled escalated requests and follow-ups. Assisted in developing knowledge base articles and training materials.

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