Skills
Customer Support > Sales Support > Lead Generation>Admin Task
2-5 Years
Experience highlights
Customer Service / Order Assistant
Agents Only LLC
·
January/2022
–
Present
I worked as an Order Taker at Domino's Pizza, where I ensure accurate orders and resolve issues efficiently, delivering exceptional customer service.
In-House Inside Sales Agent, General Admin and Coach
Stamp Staff Remote Staffing Specialist
·
November/2022
–
Present
I started my career as an Inside Sales Agent (ISA) in real estate, calling and qualifying buyer and seller leads. I also focused on new client leads for discovery calls to discuss their needs for Virtual Assistants. I later became an ISA trainer, which allowed me to share my expertise with others. I'm in an administrative role in the brokerage where I review transactions and documents for compliance, coordinate with third parties, and follow up on documentation. I also track closings.
Serve to Sell Expert
Quantrics Enterprises Inc.
·
January/2018
–
Present
Worked as a Serve to Sell Expert in a leading telecommunications company, I manage technical, billing, and general inquiries from customers, ensuring their satisfaction while proactively converting these interactions into opportunities to offer and sell new products and services. In addition, I serve as a Subject Matter Expert, guiding new trainees through the nuances of customer calls and addressing product-related concerns to enhance their proficiency and confidence.
