Skills
Customer Support
5-10 Years
E-Commerce > Amazon
1-2 Years
Technical support
2-5 Years
Rentals Property Management
1-2 Years
Customer Support > Ecommerce > Shopify
Less than 6 Months
Experience highlights
Customer Service Representative (Remote)
Nitro-Impact
·
September/2022
–
Present
Managed customer service tasks for Storage Rentals, including processing payments, updating account
information, processing move-in and move-out, facilitating transfers and addressing customer complaints.
E-Commerce Customer Service Representative (On-Site)
iQor
·
September/2020
–
Present
Supported Amazon and Walmart customers with order processing, shipment tracking, and handling refunds or replacements for undelivered packages. Analyzed customer feedback to improve support delivery and reduce return rates. Enhance customer satisfaction by resolving inquiries and issues promptly. Assists customers with website navigation for a seamless shopping experience. Process refunds and exchanges in line with company policies.
Technical Support/Customer Service Representative (On-site)
Concentrix
·
February/2016
–
Present
I assisted customers with inquiries, complaints, billing, and technical support, developing personalized payment plans to enhance retention. My strong product knowledge allowed me to provide tailored recommendations, while my clear communication ensured customer satisfaction. Additionally, I provided remote assistance for technical issues, guiding customers through resolutions and improving overall support quality.
Retention Customer Service Representative (On-Site)
Six Eleven Global Services and Solutions
·
October/2014
–
Present
I developed and executed strategies to boost customer loyalty and reduce churn, handling escalated complaints with professionalism and resolving issues promptly. My proactive communication and analysis of customer feedback improved satisfaction, while forward-thinking strategies addressed customer needs. I ensured compliance with legal requirements during interactions and contributed to company growth by upselling products and services.
