Skills
Customer Support > Active Listening
5-10 Years
Customer Support > Chat Support
5-10 Years
Customer servive, sales , english communication and conversation
5-10 Years
Experience highlights
Team Manager
Alorica Lipa
·
October/2023
–
Present
As a Team Manager, my primary responsibility is not only meeting the company's targeted KPI but also monitoring individual performace of my team member. Assuring each CSR's well being while work is in balance which help on improving their performance.
Team Lead
Alorica Lipa
·
October/2020
–
Present
As a Team lead, my primary responsibility is to handle escalated contacts on which require supervisor assistance. Assuring customers concern is resolved by providing a satisfactory service aligning with the company policy.
Customer Service Agent
Alorica Lipa
·
October/2019
–
Present
As a CSR my main responsibility is the key point of contact of customers inquiring for items sold on our offered website which is
contactinfohChoose a plan to view contact info.. This include of tracking of package, charges on the account, status of order and handling of refund and return along with replacement request.
