Skills
Team Leadership
2-5 Years
Communication
5-10 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
Active Listening
5-10 Years
Customer Relationship Management
5-10 Years
- Customer Service
5-10 Years
Escalation Management
5-10 Years
issue resolution
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Adaptable and Flexible ,Good Communication Skills Task ,Prioritization Skills, Attention to Detail
5-10 Years
Experience highlights
Customer Service Representative
WeServ Systems International Inc.
·
April/2021
–
Present
Served as point of contact for customers, addressing inquiries and resolving concerns. Investigated issues and identified solutions. Managed multiple requests while prioritizing urgent concerns and identifying process improvement opportunities.
Customer Service – Team Lead
Concentrix – CVG Inc.
·
May/2019
–
Present
Supported daily operations and maintained consistent service standards. Guided team members in handling inquiries and managing escalations. Communicated recurring issues to stakeholders and promoted accountability and customer-focused approach.
Customer Service Representative
Concentrix – CVG Inc.
·
May/2018
–
Present
Responded to customer inquiries with accurate information and guidance. Listened to concerns and identified appropriate solutions. Resolved routine issues and escalated complex requests when needed. Recorded interactions per procedures.
