Skills
Office and Administration > Quality Assurance
2-5 Years
Client Relationship Management
2-5 Years
Escalation Management
2-5 Years
Process Documentation
2-5 Years
Team Coordination
2-5 Years
CURRICULUM DEVELOPMENT
2-5 Years
Experience highlights
Training Officer-in-Charge (OIC)
CONCENTRIX
·
February/2025
–
Present
Led training operations for healthcare programs. Directed trainers, managed client relationships, created training materials, coordinated schedules, monitored performance, and managed escalations across multiple workstreams.
Trainer II
CONCENTRIX
·
April/2023
–
Present
Facilitated new-hire and outbound training for healthcare programs using classroom, virtual, and hands-on methods. Prepared learners for production and updated training materials based on process changes.
Provider Services Escalation Specialist
CONCENTRIX
·
November/2022
–
Present
Handled escalated provider concerns requiring advanced research and coordination. Investigated eligibility, benefits, claims, and authorization issues while maintaining compliance and documentation standards.
Provider Services Representative
CONCENTRIX
·
July/2021
–
Present
Answered inbound provider calls for eligibility, benefits, claims, and authorization inquiries. Researched information across systems, maintained accurate documentation, and followed healthcare compliance requirements.
