Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am a dedicated and detail-oriented Computer Science graduate with 4 years of BPO experience and 2 years of experience as an Office Secretary. My background has helped me develop strong customer service, communication, administrative, and organizational skills.

During my BPO career, I handled Amazon Retail and Payments accounts, as well as a travel account specializing in flight bookings and customer assistance. These experiences strengthened my ability to resolve customer concerns, manage inquiries, and provide accurate information.

As an Office Secretary, I gained experience in document preparation, records management, and daily office operations. I am computer-literate, adaptable, organized, and willing to learn new tools and systems. I am seeking opportunities in Virtual Assistance, Customer Support, and General Administrative Support where I can apply my skills, grow professionally, and contribute to business success.

Skills & Experience

Skills

Communication Skills 2-5 Years

Administrative Assistance 2-5 Years

Document Preparation 2-5 Years

Active Listening, Outgoing Personality, Computer Skills, Problem Solving, Multitasking, Organizational Skills and Product Knowledge. 2-5 Years

attention 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Time Management & Organization 2-5 Years

Ticketing 1-2 Years

Customer / CX Support > Email & Chat Management 2-5 Years

Data Entry & Record Keeping 2-5 Years

Customer Service / Client Support 2-5 Years

Experience highlights

Office Secretary

IBEX GLOBAL SOLUTIONS · January/2025 – /

Prepared and organized official documents, letters, reports. Managed filing systems and maintained accurate records. Assisted with daily administrative tasks and office operations.

Travel Account Representative

CONCENTRIX DAKSH SERVICES · January/2023 – Present

Assisted customers with flight bookings and travel-related inquiries. Handled United Airlines reservations and ticketing concerns. Resolved customer issues with accurate and timely solutions.

Retail and Payments Account Representative

BLGU CALAPE · January/2020 – Present

Assisted customers with retail and payment-related inquiries. Resolved customer issues by providing accurate solutions. Processed payment requests and handled account concerns professionally.

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