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Martha A.

Amazon E-commerce & Seller Support Specialist | 10+ Years of Experience

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I’m an Amazon E-commerce & Seller Support Specialist with 10+ years of experience supporting sellers and customers. I have extensive experience with Amazon Seller Central, FBA reimbursements, lost & damaged inventory, missing inbound shipments, overcharged fees, stranded inventory, listing suppressions, catalog issues, ASINs, variations, and case management.

I spent 7 years supporting Amazon sellers at Concentrix and 3 years as an Amazon Case Manager at Getida, focusing on FBA reimbursement recovery and inventory-related issues. I also have experience in email/chat support, SOP creation, data research, and administrative tasks.

I’m detail-oriented, reliable, organized, and comfortable working independently.

I’m looking for a long-term remote opportunity where I can use my Amazon and e-commerce expertise to help businesses solve problems, improve processes, and deliver excellent customer support.

Skills & Experience

Skills

Customer service 1-2 Years
Asana 2-5 Years
Amazon Seller Central 10+ Years
SOP Creation 6 Months to 1 Year
Email & Chat Support 2-5 Years
Microsoft Office 2-5 Years
Google Workspace 2-5 Years

Experience highlights

Amazon Case Specialist
HireMango · August/2025 – Present
Amazon Case Manager
Getida · September/2021 – Present
Amazon Seller Support
Concentrix · March/2014 – Present
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