Skills
Multitasking
5-10 Years
Technical troubleshooting
1-2 Years
Customer supoort
2-5 Years
Proactive communication
5-10 Years
Conflict & Escalation Resolution
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Experience highlights
Customer Service Representative
Synchrony Global Philippines Inc.
·
November/2025
–
Present
Handled high-volume inbound calls, managed client accounts, resolved billing and service issues while ensuring compliance with company standards and de-escalating complex customer concerns.
Technical Support Representative
TTEC Philippines
·
April/2024
–
Present
Provided technical assistance and troubleshooting, maintained accurate interaction logs and diagnostic notes, collaborated with team members to optimize issue-resolution workflows and meet KPIs.
Customer Service Representative
Accenture Philippines
·
July/2021
–
Present
Addressed complex customer inquiries maintaining high service quality ratings, navigated multiple internal tools and databases, identified customer pain points and provided proactive resolutions.
Production Operator
Cebu General Services Inc.
·
May/2017
–
Present
Maintained continuous product line operations in compliance with quality control and safety standards, demonstrated strong multitasking ability and attention to detail in fast-paced manufacturing environment.
