Quality Assurance Analyst

Verified

$4/hr

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Outline

Looking for Part-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Quality Assurance Analyst with demonstrated track record of improving products and procedures and data analysis. Applies excellent attenti

Skills & Experience

Skills

BPO- customer service representative 2-5 Years

Experience highlights

Quality Assurance Analyst

Everise · July/2022 – /

Conduct training and 1-on-1 coaching to ensure
the knowledge of the agents and operation is
updated when in terms of the work processes.
Conduct Root cause analysis (RCA) to provide
recommendations and action plans for
improvement.
Coach and provide insight to the agents to
ensure that we meet the communication standard
of the clients.
Attend quality calibration calls and provide
recommendations

Customer Service Representative

Everise · July/2020 – /

Customer Account Associate

VXI · November/2018 – Present

Resolved product or service problems by
clarifying customer's complaint and determining
cause of problem
Obtained and examined relevant information to
assess validity of complaints and determine
possible causes.

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