Business Analyst | Customer Service | Data & Operations

Verified

$10/hr

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Outline

Looking for Part-Time work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a versatile Business Analyst and Customer Support Professional with 10+ years of experience in customer service, technical support, escalations, business analysis, data reporting, and operations.

I can help with:

Customer service, email & chat support
Escalation management & issue resolution
Technical support & troubleshooting
Data entry, analysis & research
Excel reports, dashboards & KPI tracking
Business & operations analysis
Administrative support & process improvement

With both customer-facing and analytical experience, I bring strong problem-solving, communication, attention to detail, and data-driven decision-making skills. I’m reliable, adaptable, and committed to delivering accurate, high-quality work.

Skills & Experience

Skills

Excel 5-10 Years

Data Analysis 2-5 Years

Accounting > Business Analysis 5-10 Years

5-10 Years

Process improvement 5-10 Years

DATA ANALYTICS 5-10 Years

- Customer Service 5-10 Years

Escalation Management 5-10 Years

Dashboard Development 2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Cross-Functional Collaboration 5-10 Years

KPI Monitoring 2-5 Years

Experience highlights

Business Analyst

Amazon Operations Services Philippines Inc. · November/2023 – Present

Synthesized operational datasets to surface insights improving team performance. Built reporting dashboards for KPI monitoring. Designed process improvements reducing workflow bottlenecks. Translated business requirements into analysis models.

Retail Escalations Specialist

Amazon Operations Services Philippines Inc. · April/2019 – Present

Resolved high-priority retail escalations upholding customer experience standards. Identified patterns and co-developed proactive mitigation strategies reducing repeat contacts. Served as SME for front-line teams.

Customer Service Representative

Alorica Philippines Inc. · August/2016 – Present

Delivered end-to-end support for TV services covering billing, technical, and account issues. Achieved high first-contact resolution rates. Met QA benchmarks through compliance and solutions-oriented communication.

Technical Support Specialist

Qualfon Philippines Inc. · November/2014 – Present

Diagnosed and resolved technical issues for telecom account maintaining high CSAT. Appointed to interim escalation unit managing complex contacts requiring advanced problem-solving and cross-team coordination.

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