Skills
Technical Skills
10+ Years
Leadership Skills
10+ Years
Virtual Assistance Skills
2-5 Years
Training and Learning Development Skills
5-10 Years
Experience highlights
Administrative Manager (Part-time VA)
US-Based Travels and Tours
·
February/2019
–
Present
Supported the CEO in a Travels and Tours Agency. Managed social media accounts. Did inbound and outbound calls to guests. Coordinated with other managers in the team.
Operations Team Manager
Qualfon Philippines
·
April/2016
–
Present
Supported 20-25 employees in meeting their personal and career development. Developed learning materials. Coordinated with internal and corporate managers to meet standards. Influenced 100% of the team population in becoming an effective and a mission leader.
Part-time Instructor
Lyceum of Cebu
·
April/2016
–
Present
Managed junior and senior high school classes with an average of 45 students. Handled biology, algebra, speech, social media, computer, finance, and marketing subjects.
Training and Learning Development Specialist
Qualfon Philippines Inc.
·
April/2010
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Present
Trained 25-30 trainees and nourished their product knowledge and call handling skills. Developed training materials. Coordinated different teams and managers for support.
CSR / TSR / SSR
Qualfon Philippines
·
September/2007
–
Present
Received inbound and outbound calls. Assisted an average of 75 customers in regards to a technical, sales, and products concerns. Collaborated with the superiors for F&C and recommendations.
