Skills
Office and Administration > Administrative Support
1-2 Years
SketchUp
2-5 Years
Licensed Electrical Practitioner
5-10 Years
Customer Support > Chat Support > Email >Inbound Phone Handling
1-2 Years
Team Leadership & Supervision
6 Months to 1 Year
Experience highlights
Operations Supervisor
Teleperformance
·
August/2024
–
Present
Supervised cross-functional teams, implemented performance metrics, and developed standard operating procedures that reduced response times and improved customer satisfaction. I’m also highly skilled in handling escalations, coordinating with other departments, and using CRM and office software to support administrative tasks like reporting, scheduling, and documentation.
Customer Service Representative
Teleperformance
·
April/2003
–
Present
Delivered exceptional customer support across multiple channels including live chat, email, and inbound/outbound phone calls, assisting an average of 30 customers daily with inquiries, technical issues, and account-related concerns.
Resolved customer complaints with empathy and efficiency, achieving a 90% customer satisfaction rating (CSAT) and consistently meeting or exceeding performance metrics such as AHT, FCR, and QA scores.
Utilized CRM and ticketing systems (Akamaii EAA Client (CARES) to
