Skills
Report Analyst
10+ Years
Experience highlights
Reporting Analyst
Concentrix
·
April/2022
–
/
Key Responsibilities
Developed and maintained daily, weekly, and monthly operational reports and dashboards.
Collected, cleaned, validated, and analyzed data from multiple sources to ensure accuracy.
Created automated reports to reduce manual work and improve reporting efficiency.
Monitored and reported key performance indicators (KPIs) such as productivity, quality, SLA, AHT, CSAT, and attendance.
Performed ad hoc data analysis to support business decisions and identify performance trends.
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